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Refund Policy

Last updated: January 1st, 2026

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Elite Specialty Automotive maintains a strict refund and chargeback policy. By authorizing payment for services, you acknowledge and agree to the terms below.

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1. No Unauthorized Chargebacks

Customers agree not to initiate a chargeback or payment dispute with a bank, card issuer, or payment provider for services rendered without first contacting Elite Specialty Automotive and allowing a reasonable opportunity to resolve the issue.

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2. Legal Nature of Chargebacks

A chargeback is a consumer protection mechanism intended to address fraud or billing errors. It is not a substitute for direct dispute resolution and is not a legal determination of fault or wrongdoing by the merchant.

Customers acknowledge that:

  • Filing a chargeback for services that were authorized and performed may constitute a misuse of the chargeback process

  • Chargebacks do not void signed agreements, acknowledgments, or completed services

  • Disputes based solely on dissatisfaction, regulatory outcomes, or third-party decisions are not valid grounds for a chargeback

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3. Unlawful or Bad-Faith Chargebacks

Initiating a chargeback under false pretenses—including, but not limited to, falsely claiming fraud, non-authorization, or non-delivery—may be considered bad-faith or unlawful conduct.

Depending on the circumstances, such actions may expose the customer to:

  • Civil liability for breach of contract or unjust enrichment

  • Collection actions for unpaid balances

  • Recovery of damages and costs permitted by law

  • Referral to financial institutions for suspected payment fraud

Nothing in this policy limits Elite Specialty Automotive’s right to pursue lawful remedies available under Wisconsin law and applicable federal law.

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4. Merchant Rights and Remedies

Elite Specialty Automotive reserves the right to:

  • Dispute and contest all chargebacks with supporting documentation

  • Submit invoices, work orders, signed acknowledgments, SMS/email confirmations, photographs, and regulatory records

  • Enforce contractual payment obligations regardless of chargeback outcomes

  • Refuse future services to customers who initiate chargebacks

  • Pursue lawful collection or legal remedies for unpaid balances

A chargeback does not extinguish a customer’s payment obligation when services were authorized and rendered.

 

5. Finality of Services

Because automotive services involve labor, time, and third-party costs:

  • All labor, diagnostic, installation, calibration, inspection, and consultation fees are final and non-refundable once performed

  • Completion of service constitutes acceptance of work performed

  • Disagreement with outcomes, regulatory determinations, or third-party requirements does not justify a chargeback

 

6. Ignition Interlock Device (IID) Services

All IID-related services are strictly non-refundable, including:

  • Installation, calibration, servicing, and removal

  • Lockouts, violations, rolling retests, or missed calibrations

  • WisDOT, court, or monitoring authority decisions

  • Vehicle-related issues affecting IID operation

Elite Specialty Automotive is not responsible for compliance outcomes and will vigorously contest any chargeback related to IID services.

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7. Credit Card Processing Fees

  • Credit card processing fees are non-refundable

  • If a refund is approved at our discretion, processing fees will be deducted from the refunded amount

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8. Deposits, Missed Appointments, and No-Shows

  • Deposits are non-refundable unless otherwise stated in writing

  • Missed appointments, late arrivals, or cancellations are not grounds for refunds or chargebacks

  • Chargebacks related to no-shows or late cancellations will be disputed

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9. Parts, Storage, and Administrative Fees

  • Installed or used parts are non-returnable and non-refundable

  • Storage fees, towing charges, and administrative fees are non-refundable

  • Chargebacks related to storage or abandoned vehicles will be contested with documentation

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10. Resolution Process

All refund requests or disputes must be submitted directly to Elite Specialty Automotive. Any approved resolution will be handled internally and not through third-party payment disputes.

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11. Contact Information

Questions regarding refunds or disputes must be directed to:

Elite Specialty Automotive
Website: https://elitespecialtyautomotive.com
Email: info@elitespecialtyautomotive.com
Phone: 608-249-2860
Address: 4123 Terminal Dr, Suite 215, McFarland, WI 53558

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